Last Updated: December 19, 2023
Introduction: At Heal Together Counseling, we are committed to maintaining the privacy and security of our clients’ personal information. This Privacy Policy outlines how we collect, use, protect, and disclose information gathered through our website: https://healtogether.ca
Information Collection and Use:
- Personal Information: We collect personal information (such as name, email address, and phone number) when voluntarily submitted by our visitors. This information is used only to fulfill the specific request, unless you give us permission to use it in another manner.
- Counseling Sessions: All personal and sensitive information shared during counseling sessions is kept strictly confidential and is not shared with any third party unless required by law.
Use of Third-Party Service (Jane App) and Compliance with PIPEDA: Heal Together Counseling is committed to the privacy and security of our clients’ information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada. We do not store or collect sensitive client information, including names, addresses, or credit card details, directly on our website.
Instead, we use Jane App, a secure and trusted Practice Management Software platform, for managing client information, scheduling, billing, charting and conducting telehealth online sessions. Jane App is fully compliant with PIPEDA legislation, ensuring the highest standards of data protection and privacy for our clients. All communications, including telehealth sessions conducted via Jane App, are encrypted to adhere to PIPEDA regulations and ensure the confidentiality and security of our clients’ information.
Cookies and Tracking Technology: Our website may use cookies and tracking technology depending on the features offered. These technologies are useful for gathering information such as browser type and operating system, tracking the number of visitors, and understanding how visitors use the site. Personal information cannot be collected via cookies and other tracking technology.
Sharing of Information: We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
Your Consent: By using our site, you consent to our website’s privacy policy.
Changes to our Privacy Policy: If we decide to change our privacy policy, we will update the Privacy Policy modification date above.
Contacting Us: If there are any questions regarding this privacy policy, you may contact us using the information below:
Heal Together Counseling: [email protected]